Designing a great guest experience in Buenos Aires

Guest experience is a sequence of small promises: photos that match reality, clear rules before booking, and arrival instructions that work without guesswork.

Before the trip, guests need confirmed dates, a complete price, access details, and a contact for delays. On arrival day, cleanliness, fresh linens, WiFi, essential supplies, and reliable building access matter most.

During the stay, speed is not enough. Guests should know who owns the issue, what has been done, and when the next update will arrive. Even a difficult situation can be handled professionally when context is preserved.

Before checkout, we keep reminders focused on time, keys, and building rules. Afterwards, feedback helps identify patterns and improve instructions or apartment setup.

For Lustra, good service means a calm, predictable stay: technology supports the calendar and communication, while the local team takes care of the home and the human details.